Can I change/cancel my order?
If you need to change or cancel your order, please contact as soon as possible. In most cases we are able to make changes as long as the order has not shipped.
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ORDERS AND PAYMENTS
Why was my payment method declined?
Please ensure that your card’s billing details (i.e. security code and billing address) match with what you’ve entered into our system. For your security, our system will not process payments with billing information that do not match with the associ
Do you have a brick and mortar store I can go to?
We have two offline locations that you can visit!. New York Flagship Store. Address: 1515 Broadway, New York, NY 10036. Phone:(646) 590-2463. Hours of Operation:. Mon-Thur: 10AM-11PM. Fri-Sun: 10AM-12AM. LA Flagship Store. Address: 6922 Hollywood Blv
I saw the promotion was still active when I placed my order. Shouldn’t I get the gift?
We’re so sorry for any confusion! 💛 Even if the promo is live, supplies can sell out fast. Since these gifts are limited, they might be gone by the time your order is packed and shipped. Once they’re gone, they’re gone!. We aren’t able to offer repl
How often do you restock?
We are unable to provide a specific date for when the item you’re looking for will be restocked. However, we recommend checking our website regularly, as we frequently update our inventory. You can also sign up for our newsletter or follow us on soci