Package Not Delivered / LostUpdated 3 months ago

For issues with tracking or delivery, the fastest way to resolve the issue is to reach out directly to the shipping company.

Please note that parcels are sometimes marked “Delivered” before delivery is completed; in some cases, parcels are unable to reach the receiver because couriers need additional information to complete the delivery. Remember to check with your neighbors, family members, and/or apartment managers to ensure that your parcel was not received by someone else by mistake or placed in an unseen location.

If your issues still remain unresolved after reaching out to the shipping companies, please contact us directly.