How do you ship?
We offer free standard shipping on all US orders $75 and over. We ship and deliver orders Monday through Friday, excluding federal holidays. The transit times below are estimates once the shipment leaves our warehouse in California.
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SHIPPING, DELIVERY, & RETURNS
Do you ship internationally, and if so, to which countries?
SHIPPING REGIONS. LINE FRIENDS USA delivers to the following 145 countries and regions:. We are unable to ship to a PO Box location for any U.S. Territory or international address. Please be advised that we are unable to ship to the following countri
When will my order ship?
On average, orders take 2 business days to be fully processed and dispatched from our warehouse. **As a friendly reminder, packing and shipping duration can be subject to delays during promotions or the holiday season, when we receive more orders tha
Why is my tracking number invalid?
Your tracking number may appear invalid because your package is yet to be dispatched from our warehouse. The progress of your package will be made available to you once the package has been accepted by our carriers and scanned through their facility.
Package Not Delivered / Lost
For issues with tracking or delivery, the fastest way to resolve the issue is to reach out directly to the shipping company. Please note that parcels are sometimes marked “Delivered” before delivery is completed; in some cases, parcels are unable to
Can you ship to a PO box?
Unfortunately, we are unable to ship to a PO Box location for any U.S. Territory or international address. Any orders that include a P.O. Box will be canceled without notice.
Who pays for duties and taxes?
Our prices do not include duties, value-added taxes, or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed by their local customs office. Please keep this in mind when shipping a gift it
What is your online return policy?
We accept returns within 30 days from the delivery date for all US orders. All returned items must be unused and in their original condition. For all orders over $75, a $6.99 restock fee will be deducted from the refund amount to cover the cost of re
Do you accept international returns?
Unfortunately we do not offer international returns or exchanges at this time due to the complexities of return customs and fees.
How much does shipping cost?
UNITED STATES ONLY(Excluding Alaska, Hawaii, Puerto Rico and Guam:. ALASKA, HAWAII, PUERTO RICO, AND GUAM*. INTERNATIONAL (145 regions)*. * Over 40 lbs, the cost to ship internationally varies and depends on the size and destination of the shipment.T
What is your shipping policy?
You can find our shipping policy here and below:. Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed. Within the US, stand
Oversized Item Shipping Info
Please note that if your order contains an oversized item, free shipping will not apply. If you would like to receive free shipping, kindly place a separate order for items that qualify. Item is available for purchase only for selected US Domestic Or
Can I return my item once it is opened?
We accept returns within 30 days from the delivery date for all US orders. All returned items must be unopened and in their original condition. We will not accept returns for items over 30 days or that are open, worn, used/dirty or damaged from wear