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Your tracking number may appear invalid because your package is yet to be dispatched from our warehouse. The progress of your package will be made available to you once the package has been accepted by our carriers and scanned through their facility.

Why is my tracking number invalid?

SHIPPING, DELIVERY, & RETURNS

How do you ship?

Do you ship internationally, and if so, to which countries?

When will my order ship?

Package Not Delivered / Lost

Can you ship to a PO box?

Who pays for duties and taxes?

What is your online return policy?

Do you accept international returns?

How much does shipping cost?

What is your shipping policy?

Oversized Item Shipping Info

Can I return my item once it is opened?

Can I change/cancel my order?

Why was my payment method declined?

Do you have a brick and mortar store I can go to?

I saw the promotion was still active when I placed my order. Shouldn’t I get the gift?

How often do you restock?

ORDERS AND PAYMENTS

How Do I Join the Rewards Program?

What Can I Redeem My Points For?

How can I cancel my Membership?

Where can I check my reward points?

How Do I Redeem My Points?

How Can I Check My Points?

MEMBERSHIP

Why is my tracking number invalid?Updated 3 months ago